Hampton Roads Vacations from $318

Yes the rooms was spotless and the staff was helpful and friendly

Room was clean and large! First day water in shower was luke warm next day no hot water at all. It was fixed that night but did not like missing a shower!

The elevator was broken. We were told that had been struck by lightning. I was also told that it had been broken for one year. They have three floors almost 2 of the buildings and I think two on the other, but I don’t know if they meant elevators in the building that we were in or every single one wasn’t clarified also told that they were having a New Year’s Eve celebration. Nothing was held in the lobby as previously expected the restaurant on site closed at 9 PM New Year’s Eve and we were rushed like you wouldn’t believe for six course meal that cost $300.

wonderful stay!!! We were able to check in early since our room was ready and Bud at the front desk was amazing

The staff was excellent: attentive, friendly, and respectful 24 hours a day. The hotel has a recycling chute/bin in the hall which is a plus in my book. And the lobby coffee maker grinds the beans for fresh coffee. Parking is limited, but we always found a spot. Luggage carts are limited; we had to wait for one when checking out on a Sunday. The front desk was very understanding about our delay. The room was nice overall, well laid out and a great view. But it had a few problems. There was no hot water in the shower when we arrived. We had to wait for maintenance to come fix it, twice. There is no conventional oven in the kitchen, just a microwave/convection combo, which I've never used (convection) before. It also lacked basic kitchen necessities like a cutting board and a decent frying pan for eggs. It was stainless, and no matter what I try, the eggs stick to the pan. The heater kept heating even when turned down to 60 (min) so we turned it off. In February. But more problematically, the bed was uncomfortable: soft, with big dips where people had slept before us. Also, it was billed as a queen bed. I have a queen bed at home, and this was smaller. The biggest problem, though, was lack of soundproofing. The place was almost empty the first two nights, and we slept okay, But the second two nights, we were kept awake by the conversations of the people next door, people slamming doors elsewhere in the hallway, and people talking in the hallway. Not my best choice.